Help & Support Centre

98pka Frequently Asked Questions

Everything Pakistani players need to know about 98pka — from creating your first account and depositing via JazzCash or EasyPaisa, to cricket betting rules, bonus wagering requirements, and responsible gaming tools. Browse by category or search for your question below.

25 Q&A Pairs
5 Categories
PKR Local Currency
21+ Age Policy

Browse All 98pka Topics

This page is 98pka's comprehensive FAQ hub — a single resource covering every question our Pakistani players ask most often. Whether you are in Karachi trying to figure out why your JazzCash deposit did not credit, in Lahore wondering how PSL cricket betting odds work, or in Islamabad setting up your first account and checking age requirements, you will find a clear, honest answer here. Use the category links below to jump straight to what you need.

Account & Registration

5 Questions

Visit 98pka and click the registration button. Fill in your full name, date of birth, email address, mobile number, and preferred currency (PKR). You will receive a verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit using JazzCash, EasyPaisa, or any supported bank. You must be 21 years of age or older to register.

98pka requires a valid government-issued photo ID — your Pakistani CNIC (Computerised National Identity Card) is the most commonly accepted document. You may also be asked to provide a recent utility bill or bank statement as proof of address. For payment verification, a screenshot or confirmation of your JazzCash or EasyPaisa wallet linked to your account may be required. KYC is mandatory before any withdrawal is processed.

On the 98pka login page, click "Forgot Password" and enter the email address or mobile number registered to your account. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected] with your registered account details.

No. 98pka strictly permits one account per person, per household, and per device. Duplicate accounts are a violation of 98pka's Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe you have accidentally created a duplicate account, contact our support team immediately to resolve the situation before any action is taken.

To close your account, log in and navigate to Account Settings, then select Account Closure. Alternatively, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining PKR balance will be refunded to your verified withdrawal method after a standard security review. Note that account closure is different from self-exclusion — if you are experiencing problem gambling, self-exclusion may be a better option.

Deposits & Withdrawals

6 Questions

The minimum deposit on 98pka is PKR 500 for most payment methods including JazzCash and EasyPaisa. For bank transfers via HBL, UBL, Allied Bank, or Meezan Bank, the minimum may be slightly higher at PKR 1,000 depending on the transaction type. There is no maximum deposit limit imposed by 98pka, though individual wallet providers like JazzCash may have their own daily transaction limits that apply independently.

JazzCash deposits to 98pka are typically credited instantly — within 30 seconds to 2 minutes in most cases. If your deposit has not appeared after 10 minutes, take a screenshot of your JazzCash transaction confirmation and contact 98pka support with your account ID and the transaction reference number. Our team can manually verify and credit the deposit during support hours (10:00 AM – 2:00 AM PKT).

98pka does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — whether JazzCash, EasyPaisa, HBL, or another bank — may apply their own transaction charges independently. For USDT TRC20 crypto withdrawals, network gas fees apply and are deducted by the blockchain, not by 98pka. We recommend checking your wallet provider's fee schedule before initiating large transactions.

EasyPaisa withdrawals from 98pka are typically processed within 1 to 4 hours once your account has passed KYC verification. During peak periods — especially around major cricket events like PSL matches — processing may take up to 24 hours. Withdrawals submitted after 11:00 PM PKT may be processed the following morning. Your first withdrawal always requires a completed KYC review before funds are released, regardless of the withdrawal method chosen.

The minimum withdrawal on 98pka is PKR 1,000 for JazzCash and EasyPaisa. For bank transfers (HBL, UBL, Allied Bank, Meezan Bank, SadaPay), the minimum withdrawal is PKR 2,000. USDT TRC20 withdrawals have a minimum equivalent to approximately PKR 2,500 at the time of the request, subject to live exchange rate. There is no withdrawal fee charged by 98pka on any of these methods.

Yes. 98pka supports deposits and withdrawals via Meezan Bank, HBL (Habib Bank Limited), UBL (United Bank Limited), and Allied Bank through online banking transfers. To deposit via bank transfer, log in to your 98pka account, select Bank Transfer as your payment method, and you will be shown the beneficiary account details. Always use your 98pka account ID as the transfer reference so our system can automatically match and credit your deposit.

Games & Gameplay

5 Questions

98pka offers a wide library of slot games including classic 3-reel slots, video slots with multiple paylines, and progressive jackpot titles. Popular categories include fruit machines, adventure-themed slots, and high-volatility jackpot games. All slot titles on 98pka come from certified software providers, and each game's RTP (Return to Player) percentage is displayed in the game information panel. You can filter and browse slots by category directly from the Slot section of the platform.

98pka's cricket sportsbook covers international matches, the Pakistan Super League (PSL), and other major tournaments. You can place pre-match bets or live in-play bets on markets including match winner, top batsman, total runs, and player performance props. Odds are displayed in decimal format and update in real time during live matches. Simply navigate to the Cricket section, select your match, choose your market, enter your PKR stake, and confirm your bet slip.

98pka's live dealer casino games are provided by certified software suppliers whose Random Number Generators (RNGs) are independently tested and audited by recognised third-party testing laboratories. Live dealer games use real human dealers streamed in real time, eliminating RNG concerns entirely for those titles. 98pka operates under an internationally recognised gaming licence, which requires ongoing compliance with fairness and player protection standards. Game outcomes are provably independent of 98pka's platform intervention.

Yes. 98pka is fully optimised for mobile browsers on both Android and iOS devices. The platform uses a responsive design that adapts seamlessly to any screen size — from budget smartphones common in Karachi and Lahore to the latest flagship devices. All game categories including slots, live casino, and cricket betting are accessible via mobile browser without any performance compromise. No dedicated app download is required; simply open your browser and visit 98pka.

RTP (Return to Player) varies by individual slot game title on 98pka. Most slot games on the platform have RTPs ranging from 94% to 97%, with some premium titles going higher. You can find the exact RTP for any slot by clicking the information or paytable button within the game itself. Higher RTP games return more to players over the long run, though individual session outcomes are always determined by the certified RNG and are not predictable.

Bonuses & Promotions

4 Questions

98pka offers a welcome bonus to newly registered players on their first deposit. Bonus terms including match percentage, maximum bonus amount in PKR, and eligible games are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in — 98pka displays all conditions transparently before you accept any offer.

A wagering requirement (also called a rollover or playthrough) is the number of times you must wager your bonus amount before it converts to withdrawable real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before withdrawing. On 98pka, slot games typically contribute 100% toward wagering requirements, while live casino and cricket betting may contribute at a lower rate as specified in each bonus's terms.

Yes. All bonuses on 98pka have an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not completed within the expiry window, the bonus amount and any associated winnings will be forfeited automatically. The expiry date for each active bonus is displayed in the My Bonuses section of your 98pka account dashboard so you can track your progress at any time.

98pka rewards regular players through an ongoing loyalty programme. Players accumulate points based on their real-money wagering activity across slots, live casino tables, and cricket betting. Points can be exchanged for PKR bonus credits or other rewards as outlined in the loyalty programme terms. High-volume players may be invited to 98pka's VIP tier, which offers dedicated account management, faster withdrawal processing, and exclusive PKR promotions tailored to individual playing preferences.

Safety & Responsible Gaming

5 Questions

The minimum age to register and play on 98pka is 21 years. This is a strict requirement with no exceptions. All accounts are subject to mandatory KYC age verification, and any account found to belong to a person under 21 will be immediately suspended with the balance returned to the originating payment method. If you suspect an underage individual is using 98pka, please report it immediately to [email protected].

Log in to your 98pka account and go to Account Settings, then Responsible Gaming, and select Self-Exclusion. Choose a period ranging from 30 days to permanent closure. Your account will be locked immediately and all promotional communications suspended. Alternatively, email [email protected] with "Self-Exclusion Request" in the subject line and our team will process it promptly. Self-exclusion is free, immediate, and the right step if gambling is negatively affecting your life.

98pka operates under an internationally recognised gaming licence. Licenced platforms are required to meet strict standards covering player fund protection, fair game certification, anti-money laundering compliance, and responsible gaming provisions. The licence details are available in the footer of the 98pka website. Operating under an international licence means 98pka is held accountable to a regulatory body, giving Pakistani players an additional layer of protection compared to unlicensed platforms.

Yes. 98pka allows players to set daily, weekly, or monthly deposit limits in PKR from the Responsible Gaming section of their account settings. Once a limit is set, it takes effect immediately. You can reduce your limit at any time and the reduction is applied instantly. However, increasing a deposit limit requires a mandatory cooling-off period before it takes effect — this is intentional, to give you time to reconsider before raising the cap.

If gambling is affecting your finances, relationships, or mental health, 98pka strongly encourages you to seek help. You can reach our responsible gaming team at [email protected], activate self-exclusion immediately from your account settings, or contact internationally recognised support organisations such as Gamblers Anonymous or GamCare, whose resources are accessible online from Pakistan. There is no shame in seeking help — it is the most responsible decision you can make.

Built for Pakistani Players

Every feature on 98pka is designed with local players in mind — from PKR deposits to PSL cricket odds, we cover what matters most.

Instant JazzCash & EasyPaisa

Deposit and withdraw in PKR using Pakistan's most popular mobile wallets. Transactions credit in under 2 minutes with zero platform fees charged by 98pka.

Live PSL & Cricket Betting

Bet on PSL, international Test matches, T20Is, and ODIs with real-time odds, live in-play markets, and PKR bet slips updated ball by ball.

Internationally Licensed Platform

98pka operates under a recognised international gaming licence — meaning independent audits, certified RNGs, and player protection standards backed by regulatory oversight.

Support 10 AM – 2 AM PKT

Our customer support team is available 16 hours a day, 7 days a week, covering peak gaming hours across Karachi, Lahore, Islamabad, and Faisalabad.

Responsible Gaming Tools

Set deposit limits, activate cooling-off periods, or self-exclude instantly — all from your account dashboard. 98pka takes player wellbeing seriously, especially for players aged 21 and above.

Hundreds of Certified Slots

From classic fruit machines to high-volatility jackpot titles, every slot on 98pka comes with a published RTP and is independently certified for fairness by third-party labs.

Still Have Questions? We're Here.

If you did not find the answer you were looking for in our FAQ, our support team is available 10:00 AM to 2:00 AM PKT every day. You can also explore our dedicated pages for responsible gaming guidance, full terms, and privacy policy. For account-specific issues, log in and use the in-platform chat, or email us directly at [email protected] — plain text, no link needed.